A LITTLE HELP

Back to watching.

A few checks for the most common bumps along the way.

Connection & login

The app cannot find the server ⌄

Enter https://jellyfin.hasbreo.com manually. Automatic discovery is for local networks and is not needed for this address. Try opening the same address in a browser to check the server is reachable.

My username or password doesn’t work ⌄

Make sure you’re using your Jellyfin account, rather than an audiobook login. Check for accidental spaces. Ask Thomas to check the account or reset the password if needed.

I have signed in, but the library looks empty ⌄

Try refreshing or reopening the app. If it stays empty, ask Thomas to check which libraries your account can access.

Playback

Video is buffering or won’t play ⌄

Try another title and check your connection. If your client offers playback quality settings, try a lower setting. Tell Thomas the title, device and error message if the problem continues.

The audio or subtitles are wrong ⌄

Open the player’s audio or subtitle controls and choose an available track. Available languages and subtitle formats depend on the particular file.

I can’t find a film or series ⌄

Let Thomas know the title and year. Book requests is for audiobooks, so it isn’t the place to request films or TV.